Privacy policy
Your privacy matters to us. At Vintage Wholesale Australia, we are committed to protecting your personal information and being transparent about how we collect and use it. This policy applies to all personal data collected through our website, https://www.vintagewholesaleaustralia.com, and any related platforms we operate.
Personal information refers to any data that can be used to identify you — including your name, contact details, payment information, device data, and how you interact with our website.
If you access third-party websites through links on our site, please be aware that those sites are governed by their own privacy policies. Once you leave our site, we encourage you to review the privacy practices of any external services you use.
What We Collect
We collect two types of information:
Voluntarily provided information: Any information you intentionally provide, such as when you make a purchase, contact us, or sign up for our services.
Automatically collected information: Data collected through your use of the website, including device and browsing details.
Log Data
When you visit our website, your browser sends standard information which may be automatically logged by our servers. This can include:
- Your device’s IP address
- Browser type and version
- Pages visited
- Date and time of access
- Time spent on each page
- Technical data related to errors (if any occur)
If you encounter an issue on the site, additional technical details may be collected to help us diagnose and resolve the problem.
While this data alone doesn’t identify you personally, it may be possible to associate it with other information to build a clearer profile. We handle all such data securely and in accordance with applicable privacy laws.
Device Data
When you browse our website or use our services, we may automatically collect information about your device, including but not limited to:
- Device type (e.g. desktop, mobile, tablet)
- Operating system and browser version
- General geo-location data
The specific data collected depends on your device settings and permissions. We recommend reviewing the privacy policies of your device manufacturer or software provider to understand what information may be shared with us.
Personal Information
We may ask for personal information when you interact with us — for example, when subscribing to our newsletter or reaching out for support. This can include:
- Full name
- Email address
- Contact phone number
- Shipping or mailing address
Why We Collect Personal Information
We only collect personal information when we have a legitimate and necessary reason — typically to fulfill orders, improve your experience, or comply with legal obligations. We always limit the information to what’s relevant to the purpose.
How We Collect and Use Information
We may collect personal information when you:
- Create an account on our site
- Purchase a product or subscription
- Enter a competition, giveaway, or promotion
- Sign up for emails or social updates
- Access our content via web or mobile
- Contact us through email, chat, or social platforms
- Tag or mention us on social media
Your information may be used for the following purposes:
- To provide our core services and fulfil your orders
- To personalise your browsing experience
- To process payments securely
- To communicate with you directly
- To improve our website and services through analytics
- For marketing and promotional purposes (with your consent)
- For administrative, legal, or record-keeping purposes
- To run competitions or offer incentives
- To detect and prevent fraudulent or unauthorised activity
- To ensure the security of our platforms
We may also combine the data you provide with trusted third-party data sources (e.g., to customise currency or language preferences) and enhance your overall experience with us.
Security of Your Personal Information
At Vintage Wholesale Australia, we are committed to protecting your personal information. We use commercially reasonable safeguards to prevent loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction of the data you provide.
While we take data protection seriously, it's important to note that no method of electronic transmission or storage is ever completely secure. We cannot guarantee absolute security, but we do our best to protect your information.
You are responsible for maintaining the confidentiality of any passwords linked to your account and ensuring they are strong and secure. Please take care when sharing or storing sensitive access details.
How Long We Keep Your Personal Information
We only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. For example, information linked to your account is stored as long as your account remains active.
If we no longer need your data, we will either delete it or anonymize it so that it can no longer be used to identify you.
There may be instances where we are legally required to keep certain data for compliance, accounting, legal, or archival purposes.
Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from individuals in this age group. If we discover that we have unintentionally collected information from a child under 13, we will promptly delete it.
Disclosure of Personal Information to Third Parties
We may disclose your personal information to:
- Our parent company, subsidiaries, or affiliates
- Third-party service providers to support our operations, including (but not limited to): IT services, data hosting, analytics, advertising networks, maintenance, marketing partners, and payment gateways
- Our employees, contractors, or related entities
- Our agents or business partners
- Sponsors or promoters of competitions, sweepstakes, or promotions we run
- Credit agencies, courts, or legal authorities if you default on a payment
- Legal authorities and law enforcement if required by law, or to establish or defend legal claims
- Third parties who assist in delivering our services or communications
- Data processors acting on our behalf
- A third party in the event we sell or transfer our business or assets
Third parties we currently use include:
- Google Analytics
- MailChimp
- Google Adsense
- PayPal
- Stripe
- Google Payments
- Apple Pay
International Transfers of Personal Information
Your personal data may be processed or stored outside Australia — including in New Zealand and the United States — where we or our partners have facilities. These countries may not have the same data protection laws as Australia.
However, we take steps to ensure that any international transfers comply with applicable laws and that your information remains protected in line with this Privacy Policy.
Your Rights and Controlling Your Personal Information
Your Choice
By providing us your personal data, you consent to our collection and use of it under this policy. You may decline to provide certain information, but this may affect your experience on our website or access to certain services.
Information from Third Parties
If we receive your personal information from a third party, we will handle it according to this policy. If you're providing information about someone else, you confirm you have their permission to do so.
Marketing Permission
If you’ve opted in to receive marketing from us, you may opt out anytime by contacting us using the details below.
Access & Correction
You may request access to the personal information we hold about you. If any details are incorrect, outdated, or misleading, let us know and we will update them.
Non-Discrimination
We won’t discriminate against you for exercising your privacy rights. Access to services and pricing will remain fair regardless of your privacy choices.
Data Breaches
In the event of a data breach, we will comply with all applicable laws and notify affected parties where required.
Complaints
If you believe your privacy rights have been breached, please reach out to us directly. We will investigate and respond accordingly. You also have the right to lodge a complaint with your local data protection authority.
Unsubscribe
You can unsubscribe from our marketing emails at any time by using the link provided in those communications or by contacting us directly. We may request verification to confirm your identity.
Use of Cookies
We use cookies to improve your experience and understand how you interact with our site. These small files are stored on your device and help personalize your experience. For more information, please review our Cookie Policy.
Business Transfers
If Vintage Wholesale Australia is acquired or undergoes a change in control (e.g., merger, sale, or bankruptcy), your personal data may be transferred as part of that process. The new owner will be bound by the same commitments in this policy.
Limits of Our Policy
Our site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their policies independently.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, the law, or user feedback. Significant changes will be communicated to registered users if required. Continued use of our services following updates means you accept the revised policy.
Additional Disclosures for Australian Privacy Act Compliance (AU)
Where Australian privacy laws apply, you acknowledge that some of the third parties we work with may not be regulated under the Australian Privacy Principles. In such cases, you accept that you may not have recourse under the Privacy Act in the event of misuse.
Contact Us
For any privacy-related questions or concerns, please reach out to us.